Knowledge base

iPhone 5 (Verizon): About carrier settings update 13.1

Posted in Apple Portable Computers

Summary

An important new carrier settings update is now available for iPhone 5 on the Verizon Wireless network.

Products Affected

iPhone 5

This carrier settings update resolves an issue in which, under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network. Follow these instructions to install the update.

  1. Tap Settings > General > About.
  2. Wait for the following alert to appear:
  3. Tap OK to install the update.
  4. Hold the Sleep/Wake button down until you see "slide to power off".
  5. Slide to power off.
  6. After the device powers off, hold the Sleep/Wake button to turn your phone back on.

Note: To finish the installation of the update, your iPhone 5 must be turned off and then on again.

After your iPhone restarts, tap Settings > General > About, then scroll down to Carrier and verify that "Verizon 13.1" is displayed.

One Moment Please

Thanks for rating this article

Read more http://support.apple.com/kb/HT5526