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iTunes for Windows XP and Windows 2000: Unable to create a new Apple Account or view account information

Posted in Apple Portable Computers

Learn how to create an Apple ID on your computer or iOS device so you can shop on the iTunes Store.

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To purchase and download from the iTunes Store, you'll need to have an Apple ID. If you have used other Apple services such as iCloud, the Mac App Store, or have purchased from the Apple Online Store, you can sign in to the iTunes Store using the same Apple ID. If you don't have an Apple ID, you will need to create one before you can begin using the iTunes Store. 

Creating an Apple ID on a computer

  1. Open iTunes. If you do not have iTunes, you can download iTunes here.
  2. From the Store menu, choose Create Apple ID. Click Continue on the resulting screen.
  3. To proceed, you'll need to agree to the Terms and Conditions. Once you've read and agreed to the Terms and Conditions, click the checkbox next to "I have read and agree to these terms and conditions."
  4. Click Agree. 
  5. Complete the form to create your free Apple ID (which is what you will use to log in to the iTunes Store).
  6. The form includes security questions for your protection, and asks for an optional rescue email address. Providing a rescue email is recommended. Learn more about the rescue email address.
  7. Once you've filled out the form, click Continue.
  8. If you receive a warning that the email address you entered is already associated with an Apple ID, follow these instructions about using an existing Apple ID instead.
  9. Provide a valid payment method and billing address. You will not be charged until you make a purchase.
  10. Once you've provided all the required billing information, click Continue.
  11. You will need to verify your email address. Check your email for a verification email from Apple.
  12. In the verification email you receive from Apple, click the Verify Now link.
  13. You'll be taken to the Apple ID page to verify your email address.
  14. Enter your email address and the password you used to create your Apple ID. Then, click Verify Address.

Creating an Apple ID on an iPhone, iPad, or iPod touch

  1. From the Home Screen, tap Settings, and then tap iTunes & App Stores.
  2. If an Apple ID is already signed in, tap the Apple ID name, and then tap Sign Out.
  3. Tap Create New Apple ID.
  4. Choose the appropriate store by tapping Store, and select the country in which you are located. Tap Done to confirm your selection, and then tap Next to proceed to the next screen.
  5. The next screen will display the iTunes Store Terms and Conditions. You can opt to have the Terms and Conditions emailed to you for easier reading by tapping Send by Email. To do this, enter your valid email address, and then tap Send.
  6. To agree to the Terms and Conditions, tap the Agree button which is located on the bottom-right of the page. Tap Agree again when the confirmation appears.
  7. Once you've agreed to the terms and conditions, you'll need to enter an email address, password, and choose three security questions and provide answers to them.
  8. The email address you provide will be your new Apple ID (which is what you will use to log in to the iTunes Store). Enter your email address, and then tap Next.
  9. You can also enter an optional rescue email address. Providing a rescue email address is recommended. Learn more about the rescue email address.
  10. The email address you provide will be your new Apple ID (which is what you will use to log in to the iTunes Store). Enter your email address, and then tap Next.

    Tip: If you are trying to create an account using an existing Apple ID, like your iCloud email address, you will receive a prompt telling you that your email address is already an Apple ID. Simply tap Continue, and then tap Use Existing Account on the following screen. 
     

  11. Next, you'll be required to enter your billing information. To choose a different Credit Card type, tap one of the available options, and then tap Done. You will not be charged until you make a purchase. 
  12. Once you've filled out all of the fields for your billing information, tap Next.
  13. You'll then see a screen that says Verify Your Account.
  14. Tap Done, and check your email for a verification email from Apple. If you need to set up email on your iPhone, iPad, or iPod touch, see iOS: Setting up an email account.
  15. Open the email, and tap the Verify Now link enclosed in the email to activate your account.
  16. You'll be taken to a secure page to enter your Apple ID and password to complete your account verification. 
  17. Once you've entered your email address and password, tap Verify Address.

  18. To modify or change your account information, such as Apple ID, payment information, or billing address, tap your account name located at the bottom of the page once you are signed in to the iTunes Store. When prompted, tap View Account. 

    Notes:

  • You may be asked to enter your account password again for verification.
  • To sign out of your iTunes Store account, simply tap your account name at the bottom of the page in the App Store or iTunes Store.
Last Modified: Dec 5, 2012
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  • Last Modified: Dec 5, 2012
  • Article: HT2731
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