Knowledge base

AirPort base station doesn't appear in AirPort Utility 1.3 for iOS

Posted in Apple Portable Computers

Resolution

Previously configured AirPort base station doesn't appear

If your AirPort base station has been previously configured, and you haven't reset it, restart your iOS device and then see if the AirPort base station appears in AirPort Utility for iOS.

To restart it, press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.


New or reset (Restore default settings) AirPort base station doesn't appear

If you are setting up a new or reset AirPort base station, it won't appear in AirPort Utility for iOS until it has been configured in Wi-Fi Settings:

  1. Tap Settings, then tap Wi-Fi.
  2. Under “Set up an AirPort base station,” tap the name of your base station.
  3. Follow the onscreen instructions.

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Accessing Pearson VUE Service Exams

Posted in Apple Portable Computers

AppleCare has posted four online exams at Pearson Vue as of June 23, 2013.  These exams include:

  • 9L0-010 - Apple Certified Mac Technician Hardware Exam ($150 USD)
  • 9L0-064 - Apple Certified Mac Technician OS Exam ($150 USD)
  • 9L0-E04 - iOS Qualification Exam ($15 USD)
  • 9L0-E04RO - iOS Qualification Exam Repair Only ($15 USD)

Important Difference in Exam Results

Pearson VUE does NOT email exam results. You can print exam results when you complete an exam or print to PDF. In addition, you can review your exam records upon signing in to the Pearson Vue website.

To access these exams from your own computer, follow these steps. 

Note: The screens shown here may differ slightly from what you see. Also, the exam numbers shown in these screenshots may not be consistent.  

  1. Go to www.pearsonvue.com/apple

    Pearson Vue Splashscreen
     

  2. If you have not used Pearson Vue previously, click "Create a web account." If you already have a Pearson Vue name and password, enter it and skip to Step 6 in this article.

    Registration Screen
     On the create page enter your Tech ID. If you do not have a Tech ID from Apple, go to certifications.apple.com to create one before going any further.

    Note: All categories with an asterisk (*) must be filled out.  
     

  3. Click Next.

    Pearson Contact Info
     

  4. Fill in the required fields and click Next. 

    Create Account
     

  5. Here you create your name and password and choose the security questions for password or name retrieval.  When done, click Finish.

    Sign In Screen
     

  6. Below is the Sign In screen you saw originally. Enter the name and password you created when you registered and click Sign In.  

    Home Screen
     

  7. If you are using a keycode or private access code for an exam enter it here. If not, click View Exams.

    Select Exams
     

  8. Select an exam to get exam details. Note: The page shown above is from a development environment.  In the production environnment, you will see the four exams listed at the start of the article.  

    Exam Details
     

  9. Click "Register for this exam."

    Language Selection


  10. Select the language you wish for the exam and click Next. In this example the English version is selected. 

    My Order
     

  11. Confirm the exam information and click "Proceed to Checkout."  Note: You can add other exams before completing this step.

    Checkout Step 1
     

  12. Confirm your information and click "Next."

    Checkout Step 2
     

  13. Review policies and select whether you agree or not. Agreement will take you to the Enter Payment page.  

    Enter Payment
     

  14. Fill in your payment information and click "Next."  
    IMPORTANT: if you have a Promo Code, enter it by clicking "Add Discount."

    Submit Order
     

  15. Confirm your order details and select Submit Order.

    Receipt
     
  16. Print your receipt and click Home in the upper-right corner of the screen.

    Home with Exam
     

  17. Click the purchased exam to access it for testing.

    Begin Exam
     

  18. Click Begin Exam when you are ready to start testing.

IMPORTANT: The Pearson VUE system will give you a score report at the end of the exam. You can print this score report for your records. Pearson VUE does NOT email exam results.  To access your exam records at a later time, you need to sign in to the Pearson Vue system with your name and password. 

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Apple Configurator 1.2.1: 'The spreadsheet provided has redemption codes for (null)' message when importing spreadsheet

Posted in Apple Portable Computers

Symptoms

When importing a Volume Purchase Plan (VPP) spreadsheet into Apple Configurator 1.2.1, you may see this message, where Application is the name of the application for which you are importing codes:

The spreadsheet provided has redemption codes for "(null)." Please provide a spreadsheet with codes for "Application."  

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Thunderbolt Firmware Update 1.2: Keeps reappearing and Thunderbolt ports and Target Display Mode may not work

Posted in Apple Portable Computers

iAd Producer 4.0.1: Release notes

Posted in Apple Portable Computers

iAd Producer 4.0.1

This release contains a number of enhancements and fixes, including:

  • The ability to choose between SD and HD iTunes Store content with the Store object and Purchase action
  • Support for renting movies from the iTunes Store with the Store object and Purchase action
  • Improved responsiveness when panning and swiping the Panorama object
  • Performance improvements for exported iBooks Author widgets, iTunes LPs, and iTunes Extras
  • Other fixes and improvements

 

iAd Producer includes:

  • A single-window interface for viewing and editing layouts and settings
  • Project templates with pre-built structure including banners, splash pages, and menus
  • An extensive library of interactive elements
  • Sophisticated object animation tools with precise control over event timing and object properties
  • Advanced JavaScript code editing and debugging
  • Simulation for Mac and iOS devices 

 

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New in iAd Producer 4.0

This release contains a number of new features and improvements, including:

  • Improved Object library interface
  • Improved Actions library interface
  • Support for folder-based organization in the asset library
  • New HTML, Stack, Drawing, and Panorama objects
  • New actions for adding and removing CSS classes, animating background position, animating image masks, and text slide-in animation
  • Support for applying CSS filters as well as image and gradient masks to objects.
  • In-app quick preview
  • Project-wide search in the Code Editor
  • Better export performance
  • Improved menu layout
  • Improved font support, including support for OpenType fonts
  • Improved rulers and alignment guides
  • Enhanced inspectors, with pop-up color pickers, and gradient sliders that now represent opacity
  • Support for QuickLook previews in iAd Producer project files
  • Support for iTunes LP, iTunes Extras, and iBook Author widget project types
  • Other fixes and improvements

iAd Producer 3.3

This release contains a number of enhancements and fixes, including:

  • Built-in documentation viewer for iAd JS JavaScript classes.
  • The overview now correctly displays page snapshots for pages designed for iPhone 5 and iPod Touch (5th generation).
  • The Store View inspector now supports setting text color, text shadow colors, button colors, and shadow attributes for button text.
  • Other fixes and improvements.

iAd Producer 3.2

This release contains a number of enhancements and fixes, including:

  • iAd Blueprints allow you to quickly create an iAd by simply replacing placeholder images and text in over 70 supplied templates.
  • New page states enable you to lay out an ad for both iPhone 5 and previous iPhone screen sizes without having to create separate ads for each size.
  • The Map View object now supports international ZIP and postal codes.
  • Other bug fixes and performance improvements.

iAd Producer 3.1

This release contains a number of enhancements and fixes, including:

  • Support for new iOS 6 actions:
    • Follow on Twitter
    • Save a Reminder
    • Save a pass in Passbook
    • Creating messages with SMS attachments
  • Support for building ads that access an advertiser's web site.
  • Medium banners available for iAd projects delivered to iPads running iOS 6.
  • iAd JS updated to version 1.6.1.

iAd Producer 3.0

This major release contains a number of new features and improvements, including: 

  • New templates
  • New project overview user interface
  • New layer list with search, reordering, and the ability to hide layers
  • Project-wide shared layers
  • Auto-advance between pages
  • New built-in actions including:
    • Add calendar event
    • Send email
    • Place a call
    • Add contact
    • Add ringtone
    • Take screen shot
    • Set content offset for scrollView
    • Add PDF to iBooks
    • Set wallpaper
    • Save to photo library
    • Open URL
    • Take photo
  • iAd JS updated to version 1.6.

iAd Producer 2.1.1

This update contains various improvements, including fixes that:

  • Correct handling of assets with normal and high-resolution versions.
  • Address issues with animation preview on canvas.

iAd Producer 2.1

This update contains various improvements and fixes:

  • Provides improved load and save performance for iAd projects.
  • Improves the performance of exported ad units.
  • Facilitates better pre-load behavior for assets in exported ad units.
  • Allows ad upload and testing with iOS devices connected via USB.
  • Reduces device memory usage for image views.
  • Enables use of image sprites.
  • Provides support for on-device debugging.
  • Enables Twitter integration in iAd content.
  • Simplifies visualization of animations by providing an onion-skinning view.
  • Expands the types of assets that can be imported and managed in the asset library to include common document types.
  • Supports the new media object in iAd JS.
  • Provides support for integration of WebGL assets in iAd content.
  • Extends device support to include iPad (3rd generation).

iAd Producer 2.0.3

This update contains various improvements, including fixes that:

  • Provide compatibility with the iOS simulator in Xcode 4.3
  • Address problems with action values for some banners not being correctly saved and loaded

iAd Producer 2.0.2

This update improves the reliability of banner rendering in various orientations on older versions of iOS.

iAd Producer 2.0.1

This update contains various improvements, including the following:

  • Corrects an issue in which resize handles of on-screen objects did not display correctly after editing text in labels or buttons.
  • Addresses issues with incorrect presentation of objects' z-axis after editing operations in the code editor and basic editing view.
  • Improves performance and correctness of the Video Player object.
  • Updates behavior and improves performance of video on Preroll pages.
  • Improves performance and correctness of iAd content generated by iAd Producer.
  • Provides more robust support for repairing unusable project files on load.

iAd Producer 2.0

  • A single-window interface for viewing and editing ad layouts and settings.
  • Project templates with pre-built ad structure including banners, splash pages, and menus.
  • An extensive library of page layouts, controls, and interactive elements.
  • Sophisticated object animation tools with precise control over event timing and object properties.
  • The ability to create custom, reusable elements for use in iAd advertising.
  • Advanced JavaScript code editing and debugging.
  • iAd simulation for Mac and iOS devices.

New features in iAd Producer 2.0 include:

  • New animation tools with pre-built effects as well as precise control over object position, scale, opacity, and other attributes.
  • New page objects: Map View, Mosaic View, Multi View, Store View, and Zoetrope.
  • Improved tools for validating iAd projects and identifying optimization opportunities.
  • Page-by-page controls for image pre-loading.
  • Code editing improvements. 

iAd Producer 1.2

iAd Producer 1.2 improves overall stability and performance and includes these new features:

  • Automatic loading indicators when navigating between pages in an iAd
  • Support for TrueType fonts on devices running iOS 4.2 or later
  • Smaller, more efficient banners
  • Support for creating custom analytics in the iAd Producer inspector
  • Support for multiple users editing a project maintained in an external version control system
  • Improved stability and performance for both iAd Producer and generated iAd content

iAd Producer 1.1

iAd Producer 1.1 improves overall stability and performance and includes these new features:

  • Support for full screen banners in ads that target an iPad running iOS 4.3
  • Creation of ads with multiple banners
  • Improved compatibility between iAd Producer project files and version management systems
  • Support for importing and editing JavaScript (JS) and CSS files
  • Sample projects and plug-ins that demonstrate iAd Producer and iAd JS capabilities
  • iAd JS is updated to version 1.3.1 and includes numerous bug fixes and enhancements, including the following:
    • TransitionController now provides notifications that the view will disappear when the visible view controller is changed, rather than when the animation starts

Known issue

In iAd Producer 1.0, the built-in "Purchase" template accesses the US iTunes store by default. For details, refer to iAd Producer: Unable to find music or album from iTunes Store outside of US.

 

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iAd Producer 4.0.1: Troubleshooting embedded video in iBooks Author widgets

Posted in Apple Portable Computers

Symptoms

If an iBooks Author widget contains embedded video, the operation may return an alert similar to the one below when submitting your iBooks to the iBookstore:

 "ERROR ITMS-9000: "MyBook.ibooks: Book contains unsupported video MyBook.ibooks:/OPS/assets/widgets/mywidget.wdgt/assets/MyVideo.mp4.  Detected ftyp mp42" at Book (MZItmspBookPackage)"

 

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